Information Technology Support at UAC

Responsibilities:

• Technical Support: Assist in diagnosing and resolving technical issues reported by staff, including hardware, software, and network problems.
• Help Desk Operations: Respond to user inquiries via phone, email, or in-person, providing timely and effective technical assistance and guidance.
• Issue Documentation: Maintain accurate and detailed records of all support requests, actions taken, and resolutions provided using our internal ticketing system.
• Hardware and Software Maintenance: Assist with the setup, installation, configuration, and maintenance of hardware devices, software applications, and peripherals.
• User Training: Provide basic user training on software applications, hardware usage, and best practices to enhance users' technical skills.
• Network Troubleshooting: Collaborate with the network team to troubleshoot network connectivity issues and ensure smooth network operations.
• System Upgrades: Assist in upgrading and updating systems, software, and applications to ensure they are up-to-date and secure.
• IT Inventory Management: Help maintain an accurate inventory of hardware, software licenses, and other IT assets.
• Documentation: Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures.
• Collaboration: Collaborate with the IT team on projects, initiatives, and tasks as required, gaining exposure to a variety of IT disciplines.

Qualifications:

• A degree in Information Technology, Computer Science, or a related field.
• Strong passion for technology and eagerness to learn and develop technical skills.
• Basic understanding of hardware, software, and networking concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Customer-focused approach with a willingness to provide exceptional support.
• Ability to work both independently and as part of a team.
• Familiarity with operating systems (Windows M365) is a plus.
• Prior experience in IT support, help desk, or customer service is a bonus.

Benefits:

• Practical exposure to real-world IT challenges and solutions.
• Mentorship and guidance from experienced IT professionals.
• Networking opportunities within the industry.
• Potential for a full-time position based on performance and company needs.