Information Technology Coordinator at Nestle Foods

Nestlé Nigeria is currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster. Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.

A day in the life of the IT Coordinator:

• Ensures all technical/process support for PC's issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
• Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
• Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
• Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
• Configures setup and diagnose performance of workstations.
• Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
• Assists in the implementation of new information systems, which may replace or augment the current application set.
• Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
• Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.

What Will Make You Successful?

• Bachelor’s degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
• 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
• Service delivery orientation, including prioritization and scheduling.
• Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.