ICT Associate at Merat Hotel and Suites

Job Description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintain computer systems and networks
• Responding ion timely manner to service issues and requests
• Providing technical support across the hotel (this may be in person or over the phone)
• Setting up accounts for new users and creating Wi-Fi codes for guests.
• Repairing and replacing equipment as necessary
• Testing new technology
• Lead on managing and updating the social media calendar and workflow documents.
• Assist in booking VIPs into each hotel and providing thorough briefs to the in-house teams ahead of these important stays.
• Assist in the day to day running of our communities on Instagram, Twitter, Facebook, Tik Tok, LinkedIn with the emphasis on Instagram. Reporting on follower growth across all channels, working with the General Manager on their wider analysis.
• Assist in the organisation and execution of the major social media campaigns.
• Assist in putting together summary presentations and reports and attend quarterly meetings where these documents will be presented, whilst hearing key updates from the other departments.
• Possibly training other staff

Knowledge and Experience:

Ideal candidate will have:

• Bachelor’s Degree in Computer Science, Information Technology, or related filed
• In depth knowledge of Microsoft Operating Systems, Microsoft or Cisco certification
• A minimum of five (5) years’ experience in Hospitality, Operations and IT Support roles
• Experience with these Hospitality related applications and or systems (PMS, POS, Key Card, PABX)
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, WAN/LAN domain controller, Active Directory, Firewall and VPN applications
• Must be flexible in working hours, including weekends, evenings and holidays
• Good understanding of current IT security and Data protection standards