Human Resource / Accounts Manager at Prestigious Consulting Group

Responsibilities

• Build strong relationships with new and existing clients and identify opportunities for upselling or increasing client retention
• Research and diagnose root causes of clients’ HR problems
• Create client service plans for different HR issues as needed, including employee retention, employee relations, benefits programs, compensation, policy development, termination procedures, etc.
• Serve as the main point of contact for all client inquiries regarding our portfolio of services
• Organize regular meetings with key accounts
• Conduct training sessions on applying HR best practices or improving clients’ existing HR strategies
• Offer external consultant services to clients regarding compensation, recruitment, training and development, information systems, and HR automations
• Create and edit employee handbooks, job descriptions, and other HR materials as needed by clients
• Provide guidance regarding the compliance of clients’ HR strategies with state and federal regulations and standard HR policies and procedures

Requirements

• Bachelor’s Degree in HR, Business Administration, or another relevant field
• 3+ years of experience as an HR Account Manager, HR Coordinator, or in a similar role
• Account management/customer success experience is desirable but not crucial
• Strong business acumen and knowledge of complex HR topics
• Excellent understanding of relevant state and federal regulations
• Working knowledge of common HR software solutions
• Superb analytical and problem-solving skills, with a focus on providing world-class customer experiences
• Above-average communication skills and the ability to prioritize and multitask