Hotel Receptionist at Kaplo Africa

Overview

• Currently, we are working on behalf of our client in the Hospitality industry to find an experienced Receptionist to join their team.Our client is renowned for delivering exceptional guest experiences, and we are seeking an individual who shares a passion for excellence in service.
• As a Receptionist, you will be the welcoming face of our establishment, ensuring every guest feels valued from the moment they step through our doors.

Key Responsibilities

• Front Desk Excellence: Greet and assist visitors with a warm and professional demeanor, managing incoming calls and inquiries efficiently.
• Guest Relations: Foster a positive and welcoming atmosphere, providing excellent customer service to enhance the overall guest experience.
• Administrative Support: Handle various administrative tasks, including booking reservations, managing correspondence, and maintaining organized records.
• Multitasking Maven: Juggle multiple tasks seamlessly, from handling check-ins and check-outs to directing guests to relevant areas within the facility.
• Problem Resolution: Address guest concerns promptly and effectively, ensuring their satisfaction and demonstrating our commitment to quality service.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Exceptional interpersonal and communication skills.
• Proficient in using office software and handling basic administrative duties.
• Positive attitude and a passion for providing outstanding guest experiences.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• A vibrant and collaborative work environment within the hospitality sector.