Head, Diaspora & Expatriate Banking (Banking Strategy / Diaspora Business / Business Growth) at CA Global

Job Description:

• Responsible for the overall development of the Diaspora and Expatriate Banking strategy, and delivery of all performance levers to meet the dynamic customer needs both in the diaspora and expatriates in Nigeria and ensure business growth.
• Drive increased product adoption (cross-selling and upselling) and sustainable growth in customer base, customer retention, deposits, earnings, and usage of all bank products and services across the diaspora and expatriates customer base/segments.

Responsibilities:

• Act as the Liaison between the Diaspora customers and the bank to ensure growth of the business value chains and profitability in addition to maximizing the Bank’s revenue.
• Develop and implement targeted business development strategies by anticipating developments, trends and opportunities within the diaspora banking business.
• Drive market share expansion of the expatriate banking business through product channeling and value creation. Work with product managers to ensure customers’ feedback is considered in all new products and changes done to existing products
• Actively participate in the development of budgets and target as they relate the diaspora and expatriate business and ensure achievement of monthly and annual targets.
• Develop marketing and sales plan to achieve target for the department
• Develop and Retain Key Customer Relationships In the diaspora and promote the diaspora Brand.
• Drive the team’s product sales and performance (supervise marketing calls/road shows locally and internationally to drive business) and provide strategic direction focused on the continued growth and development of the banks presence and relationships
• Provide  overall recommendations and performance reports to Senior management with regards to Products, Services, Processes and procedures that relate to Diaspora Banking business.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Requirements: Qualification and Skill

• Total Net Revenue
• Profit before tax and allocation of shared Cost
• CASA Deposit Retention
• CASA Deposit Growth
• Time Deposit Growth
• Foreign Exchange Transaction Income
• Foreign Exchange Transaction Volume
• International Cards
• Customer Assets products
• Bonds & Guarantee
• Customer Acquisition Rate
• Customer Retention
• Bachelor’s Degree in Business Administration or any other equivalent and relevant qualification from an accredited institution.
• MBA or M.Sc. is an added advantage.
• Product/Service Knowledge
• Business Administration Dynamics
• Marketing and Networking
• Industry Knowledge
• Knowledge of Regulatory Environment
• Strong knowledge of Compliance and regulatory policies.
• Banking structure, policies and procedures.
• Strong Knowledge and understanding of various departmental/units’ activities and requirements
• Strong Customer service orientation
• Strong knowledge of the Bank’s products
• Sound Managerial and Leadership Skills
• It and Computer Skills with Proficiency in Microsoft Word, Excel and Power-point
• Excellent Communication Skill (Written & Oral)
• Reasoning and Analytical Skills
• Marketing/Sales
• Business/Product Development
• Customer Relationship Mgt
• Data Gathering & Analysis
• Budget Planning and Control
• Financial Analysis
• Business/Operational Strategy
• People Management
• Strong Team Building/Conflict Management Skills
• Excellent Analytical Skills.
• Appreciation Of the Business Environment