Head, Banking Operations at Shalom Microfinance Bank

Job Purpose

• Direct and oversee the company's banking operations function relating to major operations, treasury operations, and cards/ electronic banking operations.
• Must be able to navigate the BankOne Platform

Key Job Responsibilities / Duties

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of active risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance with all operational guidelines, processes, and procedures.
• Responsible for re-engineering business processes to improve customer service, cost-effectiveness, and controls.
• Ensure compliance with Regulatory requirements relating to Banking Operations.
• Ensures that adequate documentation is in place, in the form of user guides, and implements operational improvements to reduce operational costs, and tighten controls to improve service quality and customer service.
• Manage the Banking Operations Department (staff and budget).
• Central Operations – Account Services, Clearings, Payments, Cash Management, and Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
• Treasury Operations – Money Market and Derivative Products, FI Transaction activity, and 3rd Party Funds / Investment processing
• Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments)
• while ensuring the identification and management of underlying operational risks.
• Special Product Management. All specially designed products address transfers of funds, Deposits, and risk assets.
• The MD may assign any other activity.

Technical Skills

• Detailed knowledge of Banking procedures and policy principles at all levels.
• Ability to translate local regulatory requirements into a thorough knowledge of Operational routines in Banks.
• Thorough knowledge of Cash Management, Account Services, Clearing, and Payment functions.
• Extensive knowledge of Treasury Operations and Electronic Banking.
• Understanding and application of Best Practices in all areas of Operational Banking with the ability to drive efficiency and effectiveness
• Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation.
• Ability to recognize problems and apply Risk Management techniques to address them.
• Ability to plan & prepare the strategy and annual budget requirements for the operational environment.
• Strong planning, organizational, and time management abilities.
• Strong Leadership, team management, development, and mentoring.
• Metrics-driven mindset.
• High-level influencing and interpersonal skills.
• Relationship building, negotiation, problem-solving, and troubleshooting.Ability to multitask, cross knowledge of entire banking activities to work outside your comfort.Ability to proactively identify roles requiring attention.

Salary

• Very competitive.