General Manager - Broadband Sales and Customer Management at MTN Nigeria

Mission:

Oversee and direct MTN Nigeria’s Fixed Broadband sales and customer management team within the framework of an agreed sales and customer management strategy to meet operational targets for revenues, profitability, and customer satisfaction.

Description:

• Provide technical leadership and advice in the formulation and development of fixed broadband policies and guidelines and ensure compliance of the operations of the department with MTN policies and procedures.
• Develop and implement plans in support of approved Fixed broadband strategies, ensuring an effective method of monitoring related initiatives is deployed as well as providing regular management reports on the plans.
• Develop Fixed broadband strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.
• Drive and manage the Sales and customer management team to meet and surpass revenue and new business targets and ensure integrated channel management, supported by appropriate systems such as Customer Relationship Management (CRM).
• Provide thought leadership and advice on the creation/adoption of a framework to integrate business analysis and planning into MTNN’s engagements and identify /create distinct competitive advantages for the organization through strategic use of information.
• Plan and develop framework and strategies for delivering information/analytics solutions to key stakeholders and leading the design and oversight of business intelligence and reporting tools.
• Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Ensure full compliance with telecommunications license provisions, sector regulations, and competition laws.
• Identify, evaluate, and track the development needs and performance of fixed broadband Sales and customer management staff, providing opportunities for staff to meet sales targets, build on the company’s investment in their training, and improve productivity.
• Coach and mentor the Fixed Broadband Sales and customer management team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education:

• A first degree in Business Administration, Marketing, Engineering, or any other relevant discipline
• An advanced degree, preferably in a business-related discipline (e.g., MSc, MBA, etc.), will be advantageous.
• Fluent in English and the language of the country is preferable.

Experience:

• A minimum of 12 years’ experience in retail sales and customer management, including:
• Senior management track record 4 years or more, with at least 3 years in the relevant sector or industry as per the relevant role
• Experience working in a global or multinational enterprise (understanding emerging markets is advantageous)
• Work experience across diverse cultures and geographies will be advantageous.
• Experience in managing a national sales force.
• Experience in developing sales strategies and performance metrics
• Commercial experience in a relevant sector
• Experience in identifying new markets.

Corporate sales experience is a plus.