Front Office Agent at Design Union

Job Summary

• To promote the hotel brand in order to increase individuals, and groups and achieve the targeted occupancy in Room and Food and Beverage revenue by maintaining a friendly, cheerful, and eager-to-help demeanor to all guests all the time.
• Welcome and greet guests as they walk into the hotel facility.
• Check in the guests in their respective rooms. And upon their departure, the hostess also checks them out.
• Respond to guests' inquiries courteously.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Book hotel rooms over the phone and they do as much as tidying the lobby, making sure it looks presentable.
• Ensure the registration book is signed by each guest in the hotel and their details are well filed.
• Responsible for coordinating other hotel workers like bar and kitchen staff, bellmen, doormen, and janitorial staff, in order to ensure that all guest needs are met.
• Follow, respect, and implement all policies and procedures of the hotel and department.
• To have comprehensive, accurate, and relevant product knowledge and provide it on a timely basis to clients and potential clients of the hotel through the approved means of communication.
• Adhere to all Fire, Life, Health, and Safety policies and procedures of the hotel.

Requisite Qualifications / Experience

• OND / HND / B.Sc in Hospitality, Hotel Management, or any relevant course of study.
• Minimum of 2 years experience in a similar position.
• 5 Star/Luxury hotel working experience is an added advantage.
• Ability to multitask and learn in a fast pace environment.

Required Skills / Attributes:

• Must have good communication skills; both oral and written.
• Must be computer literate, internet suave, and possesses basic knowledge in Microsoft Office Suiteand any hotel management software.
• Must be presentable, professional, and confident in the discharge of duties.