Front Desk Officer at Rimrock Hotel

Job Description

• Greet and welcome visitors and guests in a courteous and professional manner.
• Answer and direct phone calls to the appropriate department or individual.
• Provide accurate information about the company, its products, and services to visitors and callers.
• Maintain a neat and organized front desk area, ensuring it is clean and presentable at all times.
• Manage and distribute incoming and outgoing mail, packages, and deliveries.
• Schedule appointments and maintain appointment calendars for executives and staff.
• Assist in organizing and coordinating meetings, conferences, and other company events.
• Handle and resolve customer inquiries and complaints, escalating issues to the appropriate department if needed.
• Maintain office supplies and inventory, placing orders as necessary.
• Perform general administrative tasks, such as photocopying, filing, and data entry.
• Collaborate with other administrative staff to ensure smooth office operations.
• Follow security procedures and protocols to maintain a safe and secure office environment.
• Maintain confidentiality of sensitive information and handle it with utmost discretion.
• Stay updated on company policies, procedures, and regulations to provide accurate information to visitors and callers.
• Continuously strive to improve customer service and satisfaction by actively seeking feedback and implementing appropriate measures.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 4 years work experience.

Salary: N25,000 - N30,000 / month.