Front Desk Officer at Gems Consulting Company Limited

Duties and responsibilities:

• Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to,
• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest’s needs and resolve their concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of their stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on message to guests and act on requests in an efficient and prompt manner.

Skills and qualifications

• A successful Front Desk Agent candidate will have various prerequisite skills and qualifications required to perform duties effectively. Here are some skills and qualifications of effective Front Desk Agents,
• Experience in a Front Desk role.
• Excellent customer service skills.
• Ability to work well with others.
• Clerical and administration skills.
• Ability to use computer and hand-held devices.
• Exceptional verbal and written communication skills.
• Professional appearance.
• Ability to work for extended periods while standing.