Front Desk/CRM at ACE Realtors and Facility Managers Limited

Job Details

Reception:

• Welcome and greet visitors, clients, and staff in a friendly and professional manner.
• Answer and direct incoming calls promptly and efficiently.

Customer Service:

• Assist clients with inquiries and provide information about the company's services.
• Handle customer complaints or concerns and escalate issues as needed.

Administrative Support:

• Perform general clerical duties, including photocopying, scanning, and filing.
• Assist in scheduling appointments and managing calendars for the company.

Office Maintenance:

• Ensure the front desk area is neat, organized, and presentable.
• Monitor and order office supplies/consumables as needed.

Mail and Deliveries:

• Receive and distribute mail, packages, and deliveries to the appropriate personnel.
• Prepare outgoing mail and coordinate courier services.

Communication:

• Relay messages and provide information to staff as required.
• Communicate with other departments to coordinate office activities.

Meeting Coordination:

• Assist in organizing meetings, including room setup, catering, and logistical support.
• Prepare meeting materials and take minutes if required.

Visitor Management:

• Register and issue visitor badges.
• Coordinate with security for visitor access as needed.