Front Desk Administrative Officer at Estrada International Staffing Solutions

Job Objectives

• As we continue to expand our operations, we are seeking a diligent and customer-focused Front Desk Administrative Officer to join our team and play a key role in supporting our daily operations.
• As the Front Desk Administrative Officer, you will serve as the face of our company, providing exceptional customer service and administrative support to clients, visitors, and employees.
• You will be responsible for managing the front desk operations, handling inquiries, and performing a wide range of clerical tasks to ensure the smooth functioning of our office. The ideal candidate will be highly organized, detail-oriented, and adept at multitasking in a fast-paced environment.

Principal Duties / Responsibilities
Client and Visitor Relations:

• Greet and welcome clients, visitors, and employees with warmth and professionalism.
• Answer phone calls, emails, and in-person inquiries promptly and courteously.
• Provide information about our security services, company policies, and procedures.
• Direct clients and visitors to the appropriate person or department as needed.

Administrative Support:

• Schedule appointments, meetings, and conference room reservations for staff members.
• Maintain electronic and physical filing systems, ensuring accurate and organized records.
• Assist with data entry, document preparation, photocopying, and scanning as required.
• Manage incoming and outgoing mail, packages, and deliveries, including courier services.

Office Operations:

• Ensure the reception area is clean, organized, and presentable at all times
• Monitor and maintain office supplies inventory, ordering supplies as needed.
• Coordinate maintenance and repairs for office equipment and facilities.
• Support other departments with administrative tasks and special projects as assigned.

Security Protocol Adherence:

• Adhere to security protocols and procedures to maintain a safe and secure environment.
• Verify the identity of clients, visitors, and vendors as necessary.
• Follow established procedures for access control, visitor registration, and badge issuance.

Job Requirements

• Bachelor's degree, OND or HND in Business Administration, Office Management, or related field preferred.
• Proven experience in a receptionist, front desk officer, or administrative support role, preferably in the security services industry.
• Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with office equipment.
• Ability to maintain confidentiality and handle sensitive information with discretion and integrity.
• Customer-focused mindset with a commitment to delivering exceptional service to clients and visitors.
• Flexibility to adapt to changing priorities and work occasional evenings or weekends as needed.
• Knowledge of security protocols and procedures is advantageous but not required.