Front Desk / Admin Officer at SENCE Nigeria

Essential Duties and Key Responsibilities

• Identify prospective clients to sell the company’s services to
• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Monitor office supplies and place orders when necessary
• Oversee the office budget.
• Take up other duties as assigned.

Requirements

The requirements listed below are representative of the Knowledge, Skill and/or ability required to perform this job satisfactorily

• Minimum of 3 years proven experience working in customer support/admin position
• A degree or HND from a recognized institution
• Knowledge of office management and basic bookkeeping
• Good phone etiquette and active listening skills 
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to handle pressure and effectively manage difficult situations professionally, especially with customers
• A customer-oriented approach is essential.
• Passion for rendering top-notch customer service
• Excellent command of English and interpersonal skills
• Ability to be empathetic, patient and calm
• Strong organizational skill with the ability to multi-task, prioritise, and manage time effectively