Field Service Representative II-1 at Solar Turbines

Requisition ID: R0000194704

Job Purpose 

• This position serves as a company technical and administrative representative and deals with customer service assignment including on-site preventive maintenance and inspection service work.   

Dimensions

• Work is normally performed according to specific, detailed instructions with latitude to act independently increasing with the individual’s professional development.

Nature and Scope

• The New Grad FSR will report directly to the FSS.  They must have basic knowledge of methods and experience in the maintenance of all Solar product lines.

Principle Accountabilities

• Understand and comply with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with.
• Participates by attending general safety and toolbox safety meetings and toolbox safety meetings and completing all required safety training including CLMS training courses.
• Ensure customer expectations are met or exceeded.
• Ensure all maintenance activities are carried out in accordance with company policy, manufacturer's recommendations, and good practices.
• Must have basic knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment. 
• Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment.
• Provide daily reports to the relevant manager on projects or daily work.
• Keep abreast of pending work and personnel required to complete the projects.
• Ensure that necessary parts are available and submit materials requisitions when required. 
• Accurately report and update all equipment histories to effectively forecast equipment utilization and efficiency.
• Coordinate any changes necessary to ensure operations are efficient and minimal downtime is required.
• Ensure effective communication and reporting to immediate supervision and if applicable, customer representatives.
• Will utilize sound judgment when analyzing problems.  
• Solve problems with little or no supervision in a timely and cost-effective manner. 
• Will be aware of procedures and options for identifying sources of information and technical advice.  Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals.
• Work individually or with assigned FSR’s on the preventive/corrective maintenance.  
• Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.
• Monitor maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures.
• Utilize the Workforce Management Process and system to manage work orders.
• This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability.  
• The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library. 

Qualifications

• The New Grad FSR will possess an Engineering Degree / HND with 0 to 3 years’ experience in a related industry.  
• Experience in an overseas/offshore environment is desirable as is familiarity with rotating equipment and PLC systems.  
• This experience may be either Mechanical or Instrument/ Electrical and will show an aptitude for a cross-disciplined approach to the job.
• Where regionally required, the New Grad FSR will hold and maintain an offshore medical and survival certificate and/or other training/certifications as needed.