Field Sales Operative at Terawork

OVERVIEW OF JOB

• Directly responsible for generating income, revenue, sourcing potential customers and maximizing sales of the company’s products or services.

ROLES AND RESPONSIBILITIES

• Drives the sales of Miele appliances by generating leads, establishing contact and developing relationships with prospective clients;
• Identifies wholesale buyers such as real estate or property developers and pitchessales to them for upcoming projects;
• Maintains correspondences with existing and prospective clients by responding and following up with emails and phone calls;
• Delivers accurate product demonstration of Miele appliances to clients and educates clients about the benefits and features of appliances as required;
• Creates sales quotations for prospective buyers;
• Demonstrates effective negotiation and persuasion skills in convincing clients to make a sale;
• Identifies clients who are likely to purchase products and persuades them to attend demonstration classes e.g. cooking classes and laundry demonstration sections
• Ensures product brochures are made and sent to clients to inform them on available products;
• Negotiates products’ terms and conditions with clients;
• Coordinates with customer care unit to ensure seamlessly installation and commissioning of appliances;
• Follows up on client satisfaction after installation and purchase of appliances;
• Follows up with customer service team in resolving customer issues and ensures that feedback is provided to clients within 24 hours;
• Responsible for driving sales of care products and Miele accessories to clients;
• Persuades clients to purchase service plan;
• Responds to client’s complaints during the one-year warranty period and escalates the challenges faced to the customer service team;
• Ensure all potential clients are brought to the show room.

Qualifications:

• Bachelor’s degree from a reputable institution
• A degree in architecture/design is an added advantage

Knowledge requirements:

• Interior design knowledge is an added advantage
• Architectural background is an added advantage

Work Experience: 

• 1 - 3 years of sales experience

Competencies Required:

• Presenting and communicating information
• Working with people
• Analyzing
• Creating and innovating
• Applying expertise and technology
• Persuading and influencing
• Relating and networking
• Learning and researching
• Writing and reporting
• Following instructions and procedures
• Entrepreneurial and commercial thinking