E-commerce Sales Representative at PrimoFinesse Consulting

Job Summary

• The job of this role is to convert customer inquiries to sales through customer engagement and product knowledge and to maintain a healthy brand-customer relationship.
• We are a thriving beauty e-commerce company in Ikeja, Lagos Nigeria.
• We sell our products via our website, social media, and sales lines. Potential customers reach out to us through our sales lines to make inquiries and orders.
• Your job is to engage them, make recommendations and sell products to them using one of our sales lines.

Responsibilities

• Find out the customer's needs and recommend the right product for them to use following the company's guidelines in order to meet sales targets.
• Inform customers of deals and promotions and increase cart value by recommending complementary items to go with their requests in order to sell as many products as possible per customer.
• Handle customer complaints and provide appropriate solutions; follow up to ensure resolution and escalate issues to the appropriate Manager as necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, providing a customer experience that will make the customer return.

Requirements

• Proven sales / customer support experience.
• Experience with Website Sales and WhatsApp for Business is a MUST.
• Have a professional and friendly attitude and be able to develop a rapport with customers.
• Ability to multi-task, prioritize, and manage time effectively.