Customer Support Specialist at PayU

• We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints .
• The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.

Responsibilities & Key Activities

• Supporting PayU B2B and B2C customers via phone, email, live chat
• Managing customer databases in the operating system
• Verification and identification of contacting customers and substantive recognition of the reported problem.
• Recording and forwarding requests to other operational departments.
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Qualifications And Experience

• Bachelor’s degree in Business Administration, Communications, or related field.
• Good working knowledge of the Office package (Word, Excel, Power Point).
• Minimum of 1 years’ experience in customer service.
• Excellent problem-solving skills and attention to detail.
• Fluency in English

BEHAVIOURAL COMPETENCIES

• Excellent Communication Skills
• Teamwork and Collaboration
• Displays high levels of personal manners and etiquette
• Skilled in fostering a positive image for the company
• Naturally empathetic and understanding towards others