Customer Support Associate at AltSchool Africa

Qualifications

What we are looking for

• Previous customer service related internship experience is required
• Very good verbal and written communication skills
• Available to resume immediately

Job Role

About AltSchool Africa

AltSchool Africa is an Edtech platform, an alternative to school, launched with the sole motivation to increase employability and reduce unemployment by helping Talents in Africa jump-start a career in Tech.

Our mission is to make highly sought-after tech skills easily accessible to Talents in Africa.

About the role

The Customer Support Associate will act as the liaison between AltSchool Africa and its customers (prospective students, applicants, sponsors and partners) providing them with information based on their request, queries and complaints while solving complex issues, ultimately ensuring they have an amazing experience from all of their interaction with AltSchool Africa.

What you will be doing:

• Respond to customers queries or issues via the phone, email and other digital platforms
• Escalate complex issues and collaborate with appropriate internal stakeholder, following up to see that escalated issues are resolved