Customer Success Officer at Infoprive Services Limited

Responsibilities

• Keep a high level of Knowledge about existing products and services, and learn about new products and services as they come in.
• Analyze customer data to Improve customer experience.
• Establish relationships with new customers.
• Strive to Improve customer satisfaction through excellent customer service.
• Maintain and grow relationships with existing customers.
• Identify and respond to clients’ needs.
• Follow up on customers after a purchase of products.
• Anticipate the needs of clients and address them accordingly.
• Meet with customers to determine their specific needs and wants and suggestions as appropriate.
• Promote the value of the product.
• Review customer complaints and concerns and seek to improve the customer experience.

Requirements

• Candidates should possess a B.Sc Degree with 3 - 5 years relevant work experience.