Customer Success Manager at Transsion Holdings

Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with assigned clients.
• Act as the primary point of contact for KA clients, understanding their business goals and advertising objectives.

Ad Campaign Optimization:

• Monitor and analyze the performance of clients' advertising campaigns.
• Identify areas for improvement and work collaboratively with internal teams to optimize ad delivery and achieve desired results.

Internal Coordination:

• Collaborate with cross-functional teams, including Sales, Marketing, Products and Operations, to ensure seamless execution of advertising campaigns.
• Communicate client requirements and expectations internally to ensure alignment and successful delivery.

Issue Resolution:

• Proactively address any issues or challenges that may arise during the campaign lifecycle.
• Work with internal teams to troubleshoot and resolve issues, ensuring client satisfaction.

Client Training and Education:

• Provide clients with training and support to maximize their understanding of our advertising platform and features.
• Share best practices and insights to help clients achieve optimal results.

Reporting and Analysis:

• Generate and present regular reports on the performance of clients' advertising campaigns.
• Provide insights and recommendations for improvement based on data analysis.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer success, account management, or a related role.
• Strong understanding of advertising platforms and digital marketing.
• Excellent communication and interpersonal skills.
• Ability to analyze data and draw meaningful insights.
• Problem-solving and conflict resolution skills.