Customer Service/Sales Officer at OJ Wale Pillars Metal and Tech Limited

JOB DESCRIPTION

• Greet customers warmly, ascertain problem or reason for calling and Resolve customer complaints via phone, email or social media
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Assist with placement of orders, refunds, or exchanges and take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale and Suggest solutions when a product malfunctions and Handle product recalls.
• Attempt to persuade customer to reconsider cancelation and inform customer of deals and promotions
• Utilize computer technology to handle high call volumes and Work with Sales Reps and Purchasing Officer across all our branches to ensure proper customer service is being delivered
• Conduct price and feature comparisons to facilitate purchasing and ensure Company is not losing money
• Market and convert to sales all Company Products either New products or Scrap and services to all prospective customers.
• Assist in Scaling all scraps batteries from suppliers and record same to avoid discrepancy
• Assist in Preparing invoice and receipt with all other Vouchers as peculiar to our business for all transactions and manage returns of merchandise with proper documentation.
• Inform customers about discounts and special offers.
• Provide customer feedback to the Management for seamless service delivery.
• Stay up-to-date with new products/services and price.

OTHER REQUIREMENTS

• The Candidate must possess good dress sense and must be well organized.
• Minimum academic qualification of an OND/HND/ Bachelor’s degree (ideal but not required)
• Additional certifications and other professional development experience
• 1+ years of sales experience
• Prospecting skills 
• Persuasion, negotiation, and closing skills
• Ability to meet deadlines and financial goal minimums
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
•  Experience using computers for a variety of tasks.
• Competency in Microsoft applications including word, excel, and outlook.
• Able to work comfortably in a fast-paced environment.