Customer Service & Sales Assistant (Individual Clients) at HT-Limited

Responsibilities

• Welcome, advice and assist customers, ensuring they have an enjoyable shopping experience.
• Organize the retail store, online sales and delivery.
• Ensure goods are well displayed and organized.
• Attach price tags to all merchandize and maintain price list records
• Handle all payments and balance cash register with receipts.
• Posting transaction into the software and rendering report. (Bizedge)
• Ensure the shop floor, shelves and products are clean and tidy.
• Ensure proper sorting & preservation of all products in the shop.
• Work actively with social media consultants to publish messages to push sales.
• Send out regular broadcast messages via WhatsApp and other channels, receive orders and organize delivery.
• Regularly update and manage the Customer Relationship Management (CRM) database.
• Pursue and maintain new and already established business relationships.
• Understand and obtain the needs of the clients and establish good relationship with customers.
• Follow up on the clients continuously; respond to client enquiries through calls and in person.
• Provide solution to client problems and resolve customer complaints.
• Regularly request for feedback from clients after every sale or delivery
• Follow up and ensure payments are received from customers. Accounts to be reconciled at all times.
• Work with other colleagues to meet sales targets.
• Obtain expense requests from departments and liaise with Managing Director for approval and disbursement.
• Follow up for retirement of expenses and post into appropriate ledgers.
• Update daily sales and orders records and post into Sage software.
• Manage petty cash account.
• Preparing reports on expenses, office budgets, and other expenditures.
• Review and follow up on debtors for immediate collection
• Work with Supervisor (Quality Control & Compliance Officer) to carry out weekly stock taking and reconciliation.
• Maintaining customer’s confidence and protecting operations by keeping financial information confidential.
• Other duties that may be assigned by Management.