Customer Service Representative at Terrag Inn

Responsibilities

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Complete daily check list.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.

Requirements

• HND / OND qualification
• A minimum of 2 years experience.