Customer Service Representative (Logistics) at Terawork

Job Summary: 

• We are seeking an enthusiastic and customer-focused Customer Service Representative to join our vibrant team.
• As a key member of our team, you will be at the forefront of ensuring our clients receive exceptional service, support, and solutions.
• If you are a dynamic professional with a passion for assisting clients and ensuring their logistical needs are met, we encourage you to apply.

Job Responsibilities:

• Serve as the primary point of contact for our clients, providing timely and professional responses to inquiries, concerns, and requests.
• Build and maintain strong client relationships.
• Efficiently manage client orders, from initial inquiry to final delivery, ensuring accurate order entry, tracking, and resolution of any issues that may arise.
• Proactively identify and address client concerns and issues, collaborating with the operations team to find swift and satisfactory solutions.
• Keep clients informed about the status of their shipments and provide accurate delivery estimates also ensuring effective communication both internally and externally.
• Educate clients on our services, features, and benefits, helping them maximize the value of our logistics solutions.
• Maintain organized and accurate records of all client interactions, transactions, and inquiries. Assist with billing inquiries and disputes.
• Gather client feedback and insights, and share these with the management team to contribute to ongoing service improvement efforts.
• Collaborate with our operations team to ensure the smooth and efficient execution of logistics services also relaying client’s instructions and requirements accurately.

Required Qualifications:

• First degree in Marketing, or any related field.
• Minimum of 3 years of proven experience in customer service, preferably in the logistics or transportation industry.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and systems.
• Ability to multitask and work effectively in a fast-paced environment.
• A commitment to delivering outstanding service and building lasting client relationships.
• Flexibility to adapt to changing priorities and responsibilities.