Customer Service Representative at HTS Farms Global Nigeria Limited

About the job

• We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
• As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers and ensuring their satisfaction with our products and services.

Responsibilities:

• Respond to customer inquiries and provide accurate information about our products, services, and policies
• Assist customers with order placement, tracking, and returns
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with other departments to address customer concerns and improve overall customer experience
• Maintain customer records and update relevant information in our CRM system
• Identify opportunities to upsell or cross-sell products and services to customers

Requirements:

• Previous experience in customer service or a related field is preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and the ability to think on your feet
• Proficiency in using customer service software and CRM systems
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Flexibility to work evenings, weekends, and holidays as needed