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Credit Direct Limited is a non-bank finance company with its Head-Quarters in Lagos, Nigeria. The company was established in 2006 and is focused on providing Payroll based consumer loans to eligible individuals. The Company currently operates in 25 states in Nigeria including the Federal Capital Territory- Abuja. With a staff strength of over 1000 employees and an active customer base in excess of 300,000, Credit Direct Limited is positioning itself to become the dominant market leader in the unsecured micro-lending (payroll lending) space in Nigeria and indeed Sub-Saharan Africa.
JOB SUMMARY
As a Customer Service Representative for our Digital Business, you will play a pivotal role as the front-line interface between the company and its digital customers. Your primary responsibility will be to ensure a seamless and positive customer experience by handling inbound calls, emails, and engaging with customers through various channels. Additionally, you will proactively manage drop-offs, initiate surveys for feedback, resolve queries, and contribute to maintaining high customer satisfaction ratings.
Job Responsibilities:
Inbound & Emails:
Outbound - Drop-off Management:
Survey and Feedback Management:
Call Back Dropped Calls:
Abandoned Call Management:
First Contact Resolution:
Customer Rating:
Job Requirements:
Person Specification:
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