Customer Service Officer at MEL Educational Services

Job Description

• Providing complete information about the product to the customer.
• Solving all product or service related issues of the customers.
• Preparing the Customer Service Guidelines
• Training customer care staff on customer service protocol
• Building relationships with customer care team members to maximize team productivity
• Monitoring customer and staff interactions using client relationship management software
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.
• Making products and services reports by collecting and analysing the information provided by the customers.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 3 years work experience.

Remuneration
N45,000 - N50,000 Monthly.