Customer Service Intern at PowerGen Renewable Energy

 Responsibilities:

• Assist with managing customer inquiries &  issue resolution through various channels such as email, phone, and social media
• Maintain accurate and up-to-date records of customer interactions and feedback
• Maintain accurate customer records and documentation in the company's CRM system.
• Provide basic technical support to customers over the phone or through email, SMS or WhatsApp chats.
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
• Support the creation and maintenance of customer-facing materials such as FAQs, user manuals, and training materials
• Participate in customer outreach activities such as webinars, events, and community engagement programs
• Assist with sales and marketing activities, such as lead generation & campaigns 
• Complete customer surveys, customer sign up and other data gathering activities within a selected community for mini-grid operation
• Assist in conducting customer surveys and analyzing feedback to identify areas for improvement
• Stay up-to-date with industry trends and competitor activities to inform customer team strategy and tactics
• Provide administrative support to the customer service team as needed.
• Other duties as assigned by the customer manager

 Requirements:

• Graduate in a relevant field 
• Fluency in English, both in written and oral communications. An added advantage would be fluency in Hausa, Yoruba, Igbo, or other ethnic Nigerian languages
• Excellent communication skills, both verbal and written.
• Strong customer service skills and experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Detail-oriented and highly organized.
• Ability to work well in a team environment.
• Ability to learn and work with new software quickly.
• Industry Knowledge Curiosity & knowledge management
• High level of integrity