Customer Service / Front Desk Officer at Technology Distributions Limited (TD)

Job Duties / Responsibilities / Accountabilities

• Maintain and ensures accuracy of internal reports and records.
• Handling and responding to customer orders and inquiries in all forms (email, phone, in person).
• Serves as point of communication to all departments.
• Following up with transactions from start to finish ensuring the work flow is actually flowing.
• Calls customers to verify orders and shares correspondence with the team.
• Registers new partners.
• Facilitate executive communications by answering and directing phone calls to the correct party, taking messages, and distributing corporate correspondence appropriately.
• Liaise among executives, other staff, external partners, customers and clients.

Key Competencies / Requirements

• Excellent customer servicer skill
• A good knowledge of social media platforms
• Knowledge of digital marketing channels
• Problem analysis and problem-solving
• Data collection and ordering
• Knowledge of Ms suite and other relevant computer applications.