Customer Retention Intern at Whogohost

Job Purpose

• As a Customer Retention Intern, you will play a crucial role in retaining and engaging our valuable customers.
• This internship provides a unique opportunity to gain hands-on experience in customer retention strategies, communication, and satisfaction initiatives.
• If you are passionate about customer retention and domain hosting, and you want to be part of a fast-growing and innovative company, then we want to hear from you. Apply now and let’s make the web a better place together!

Job Duties

• Execute outbound calls to existing clients for service renewals.
• Identify customer concerns and collaborate with the appropriate team to provide timely and effective solutions.
• Build and maintain positive relationships with customers
• Collect feedback from clients about their experiences and reasons for non-renewal.
• Educate clients about additional features, benefits, and value propositions.
• Generate and maintain reports on renewal rates, customer satisfaction, and other relevant metrics.