Customer Operations Manager at Wendernek Consulting Limited

Roles and Responsibilities

• Support the business by organizing schedules, assigning duties and assignments and ensuring that the tasks are effectively managed.
• Provide advice and guidance to staff members to dispense exceptional services to clients.
• Build sustainable relationships and trust with clients through open and interactive communication.
• Maintain an active record of customers’ requests and details of action taken on their requests.
• Analyzing data to identify trends in client complaints, problems with products or services, or opportunities for improvement.
• Monitor client feedback about products or services to identify potential issues before they become problems.
• Communicating with the management team to ensure that client needs are being met.

Requirements

• Candidates should possess an HND / NCE / OND / BA / B.Sc qualification
• Minimum of 2 years’ experience as Customer Service Manager, Operations or Business Manager.
• Customer orientation and ability to adapt/respond to different types of personalities with professionalism.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Proximity to the client’s location will be considered.