Customer Care Executive at Esslibra Limited

Job Objective

• Dedicated and results-driven Customer Care Executiveseeking a challenging position within a bonded terminal port environment.
• Leveraging a proven track record in customer service management and contributing to the seamless operations of a bonded terminal, ensuring exceptional customer satisfaction, compliance with regulatory requirements, and efficient resolution of customer inquiries.

Responsibilities

• First point of contact for customers. Deliver a high level of service to external customers.
• Deal with customer inquiries in an efficient and customer-centric manner.
• Verify all delivery orders via mail from the shipping line and other relevant documentation have been received and are in the correct order for cargo release.
• Trackagent/customer’s consignments.
• Attending to customer calls and online requests as regards their consignments promptly.
• Request invoice on behalf of the customer/agent.
• Ensure thatpayment is as stated in customer invoices by sending the customer’s evidence of payments to the finance team for confirmation and receipt issuance.
• Positioning of customer boxes/containers for examination after confirmation of due payments.
• Mediate with agencies within the terminal.
• Ensuring adequate documentation as regards the agent’s authority to operate within our terminal
• Ensuring daily reports on examined boxes.

Requirements
We are looking for:

• Bachelor’s Degree, preferably in a Commercial field.
• 3 to 5 years’ experience. (Experience in a terminal is compulsory)
• Experience working in an environment where different methods of communication are used.
• Experience commitment to high standards of customer care and service delivery.
• Well-organized approach to work, managing and prioritizing workload.
• Active listening skills.
• Proven ability to work in a highly fast-paced environment.