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Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
Responsibilities
The Customer Success Account Manager (CSAM) Support Team assists SMB customers of Microsoft’s Cloud to support their retention, growth and transformation. Support Specialists work directly with customers as well as Microsoft affiliates on assigned cases, quickly solving issues that affect business. You’ll earn our customer’s trust by positively representing our clients and exceeding customer expectations as you coordinate and communicate with them throughout resolution of issues. Subject Matter Experts collaborate with the Support Representatives and Customer Success Account Managers as needed on complex cases, drive process improvement and serve as liaisons with the Microsoft team.
This role will:
Responsible for the retention, growth, and cloud transformation of customers in their defined Area
Present Microsoft cloud value propositions and differentiation that align to customer business objectives.
Provide Technical Product Overview And Insights.
Audit And Confirm Implementation Requirements And Pricing Calculations.
Follow appropriate escalation path to resolve customer issues.
Qualifications
CSAM is a good fit for you if:
In this role:
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