Control Room Officer at International Masters Security Systems (IMSS) Limited

Roles and Responsibilities

• Perform Control Room daily operations with high integrity and efficiency.
• Monitor CCTV during the shift and report any unusual activity to Security Manager Respond promptly to the radio checks, made by the staff and keep accurate records of all communication.
• Keep record of staff members, going on visits & keep a record of any incidents and report these to the SM, GM and PC.
• Monitor Vehicle and Staff movements via CCTV and report any alarm activation to the Duty Security officer and Superiors.
• Inform Security Manager of any Security related incident. Instigate telephone Tree where directed to do so.
• Monitor the security situation and detail the RRV to prove routes and advise on the road status.
• Manage the main switchboard, answer all the calls courteously and direct them to the right department promptly and courteously.
• Prepare and manage extension lists and other duty officers’ lists on weekly basis.
• Manage Store and inventories record management.
• Collect and enter Operatives details in respective database and update multiple databases used in daily operations of Control Room. Also prepare daily reports for staffs concerned.
• Take important messages for staff mainly of Headquarter and delivering such messages on priority bases without any delay, when staff are off duties.
• Make arrangements for staff clearance, coordinating with Security Supervisor/Police and keep the Security Duty officer informed.
• Receive and distribute all the incoming mail from post room and maintain the mail log books. Sort out unmarked mail to the relevant sections/individuals.
• Deal with in & out of office hours IMSS Headquarters Cases. Record their details and inform the relevant duty officers accordingly.
• Also prepare Radio Checks Report for and carry out any other duty as directed by the duty SM, GM, HRM and the PC.

Educational Qualifications

• OND minimum with good command of English and Security Supervision experience.
• HND or BSc with at least knowledge of security supervision.
• At least 3 years work experience.

Desirable:

• Good standard of oral and written in English
• Ability to use the Microsoft Office Package especially MSWord, MS Outlook and MS Excel
• Ability to work long straight hours

Required competencies

• Paying absolute attention to every detail.
• Making Effective Decisions.
• Leading and Communicating.
• Managing a Quality Service.
• Delivering at Pace.