Concierge at Merat Hotel and Suites

Essential Job Responsibilities:

The roles and responsibilities of the Concierge include but not limited to:

• Deliver a courteous and welcoming greeting to all guests arriving or departing the hotel, providing a smooth and friendly check in/check out service
• Providing assistance with luggage for all guests to/from rooms and vehicles
• Providing assistance with all aspects of travel for guests, assisting with bus and taxis reservations
• Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service
• Provide information, maps and directions as required
• Maintain all hotel brochure racks, orders and restock when necessary
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly
• Assist the front desk when needed
• Maintain in-room television channel listings
• Show guestrooms and suites as needed
• Oversee cleanliness of lobby and entrance areas

Knowledge and Experience:

Ideal candidate will have:

• Secondary School certificate or equivalent required
• The position requires a flex structure with ability to work days, evenings, weekends and holidays
• 1-3 years previous hotel/resort experience required or similar previous position
• Strong command of the English Language, both written and oral are required
• Someone with a bright, engaging and warm personality
• A desire to continually enhance guest experience and provide excellent service, actively promoting the hotel
• Highly motivated and ambitious, with a sense of pride in their work
• Desire to learn, develop and progress within the hotel
• Excellent commitment to service and teamwork
• Able to prioritize multiple requests
• Excellent time management skill
• Must be effective at listening to, understanding and clarifying concerns raised by employees and guests