Community Manager at Whogohost

Job Purpose

• Our ideal candidate must have exceptional oral and written communication skills and is able to develop engaging content. You should be a 'people person' with great customer service skills and the ability to moderate online and offline conversations with our community.
• The CM must be passionate about community building, has experience in managing social media accounts, a Tech-Savvy professional.

Job Duties

• Create and manage a community of website builders and business owners.
• Set and implement social media and communication campaigns to align with marketing strategies.
• Champion and build the MUZU brand through content creation and collaboration.
• Provide engaging text, image and video content for social media accounts.
• Respond to comments and customer queries in a timely manner.
• Monitor and report on feedback and online reviews.
• Organize and participate in online and offline events to build community and boost brand awareness.
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
• Liaise with Growth and Products departments to stay updated on new products and features.
• Build relationships with customers, potential customers, industry professionals and journalists through Social Media, Email Marketing, Webinars and Events.
• Stay up-to-date with digital technology trends.
• Any other responsibility as will be assigned by the Team Lead.

Person Specification & Additional Requirements

• Candidates should possess a Bachelor's Degree / HND qualification.
• 3 - 5 years proven work experience as a community manager.
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, webinars, creating an event series and writing an email newsletter).
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events) and deadlines.
• Hands on experience with social media management for brands.
• Ability to interpret website traffic and online customer engagement metrics.
• Knowledge of online marketing and marketing channels.
• Attention to detail and ability to multitask.
• Versatile abilities and extreme dedication to efficient productivity.
• Exceptional time, task, and resource management skills.
• Excellent communication and people management skills are compulsory

Salary
N80,000 - N120,000 monthly