Community Liaison Officer (CLO Coordinator) at US Embassy

Duties

Working in the Management Section and reporting to post's Management Officer, with guidance from the Global Community Liaison Office (GTM/GCLO), the CLO Coordinator develops, implements, and manages a program based on community demographics and post-specific needs. The CLO Coordinator executes morale enhancing activities under eight Areas of Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning). Identifies needs and responds with effective programming, information and resources, and referrals.

CLO is an ICASS mandatory package service provider, and as such serves all participating USG agencies at post. The CLO is a rated ICASS service provider whose base constituency includes all direct-hire employees and family members under Chief of Mission authority.

Position directly supervises Two CLO Administrative Assistants, and One CLO LE Assistant.

Qualifications and Evaluations

Option 1

EXPERIENCE:

• Three (3) years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required.

EDUCATION:

• Completion of at least two years of college or university studies is required.

OPTION 2

EXPERIENCE:

• Two (2) years of previous CLO full-time experience (Coordinator, Assistant, or Administrative Assistant/Clerk), in addition to Three (3) years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required

JOB KNOWLEDGE: 

• A good understanding of the Foreign Service community and the structure of the federal government is required. Knowledge of general principles of program management and program monitoring is required. Standard knowledge of Microsoft Office is required.
• Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's eight Areas of Responsibility (community liaison, crisis management, employment, education, guidance and referral, communications and outreach, welcoming/orientation/departures, and events planning) is required.

Education Requirements:

Evaluations:

SKILLS AND ABILITIES

• Ability to analyze specific issues and formulate conclusions and recommendations for action is required.
• Must be able to work in a high-stress, fast-paced work environment.
• Excellent interpersonal and communication skills, good briefing and writing skills is required. Ability to draft and edit material for correspondence and publication is  required. Proficiency in project management, including short-term and long-term projects is required. Ability to work at a high-level with work disruptions and follow an untraditional schedule is required.