Commercial and Operations General Manager at Alfred & Victoria Associates

Role Objectives

• The role reports to the MD and is responsible for the company’s day-to-day operating activities, including revenue and sales growth; expense, cost and margin control; and monthly, quarterly and annual financial goal management.
• It is the responsibility of the Commercial and Operations GM to give direction and leadership toward the achievement of the organization's philosophy, mission, strategy, and annual goals and objectives. Responsible for managing the entire back-office operations.
• Lead and develop a team of Sales Officers to influence KPI Performance positively to achieve the Region's business objectives.

Essential Duties

• Responsible for the achievement of volume target and other KPIs
• Responsible for developing existing customers and recruiting new ones.
• Responsible for price compliance, and managing credit limit and debt to be within set target.
• Responsible for the aggregate of the KPIs of his/her sales team.
• Report: Sends Weekly and Monthly Sales Report
• Mapping: identify and determine the right number of customers FT, Ex Agents & Agents required per territory; Vendors territory gap/coverage per territory; Event coverage.
• Responsible for coaching and the professional development of his/her sales team
• Ensure understanding and execution of the commercial rules & guidelines.
• Develop the channel, customer, and vendor expertise of his/her team.
• Drives and monitors performance evaluation and coaching of SO.
• Identify the potential of high performers and build on their strengths.
• Analyse and evaluate training needs/gaps of SO

Job Requirements

• Bachelor's Degree or above in Sales and Marketing or a relevant major.
• At least 10 years of professional experience overall, with a minimum of five years of senior leadership/ executive level with solid working knowledge of budgeting, sales, business development, and strategic planning.
• Building Services Management and Structures.
• Proven experience in Business Operations.
• Experience in Problem and Change Management.
• Strategic background in product management.
• Good coordination and organization skills.
• Team management skills.
• Excellent client-facing skills and strong experience in client presentation.

Key Skills & Competencies:

• Soft Skills Strategic Thinker, Superior analytical with specific attention to detail, Problem Management (analysis and resolution), Highly Organised, Sound Conflict Resolution and Negotiation Skills, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented, People Manager, Motivator and Leadership Skilled, High Tolerance for Stress, Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management
• Skills and keenly aware of Business Ethics. Job holders should have a hands-on with a can-do attitude be diplomatic, culturally aware, Approachable, collaborative, and pleasant. (Required)
• Business Skills: A proven track record of successfully managing a company.
• Experience in the management of senior staff, employees and available resources (15+ years’ experience).
• A high level of business awareness and acumen.
• Understanding the intricacies of financial management and management.
• Excellent Leadership, communication and organisational skills.
• Excellent analytical and problem-solving skills.
• Strong crisis management and conflict mediation skills. (Advantage)
• Industry Exposure General Management at a West African Operation and at least 7 years in Nigeria. (Advantage)
• Technical Exposure Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Strong software skills: ERP, CRM, HCM Solutions (Essential)
• Process Exposure A sound working knowledge of the following processes: ERP, CRM, HRMS, Project Management and Operations (Required)
• Campaigns / Project / Program Experience Product Launch, Corporate Transformation, Solutions Deployments and Staff Teaming (Preffered)

Salary
Very Attractive