Client Technical Support Engineer at The Source Computers Limited

Job Summary

• Assist end-users with questions about any of our supported software and computing platforms in a professional and courteous manner

Job Responsibilities

• Respond to user requests and queries, determining root causes of issues, addressing concerns, and managing systems/data permissions to ensure users have proper access to approved resources.
• Identify opportunities for improvements and enhancements, gather user feedback, learn new technologies and platforms as identified by the architecture roadmap, and provide recommendations.
• Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency
• Install applications and computer peripherals
• Troubleshoot hardware and software issues in a variety of environments
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Assist in software releases and rollouts according to change management best practices.

Education and Experience

• University education in Computer Science, information Systems or related Field or equivalent experience/education
• 5 + years of proven working experience in a similar role with a strong technical knowledge of current network and client operating systems, hardware, protocols, and standards
• ITIL or other standard IT support certifications are a definite asset
• A+ certification, considered an asset.

Skills and Competencies:

• Proficient knowledge and working experience with Windows OS, cloud platforms like AD/O365
• In-depth working experience with implementation and administration experience with IT support desk tools and remote-control software
• Exceptional interpersonal skills along with solid skills in verbal and written communication
• An enquiring mind with the ability to think outside the box and search for answers.
• Solid analytical and problem-solving skills
• Must be highly organized with great attention to detail and providing quality customer service