Channel Operations Specialist at PalmPay

Job Responsibilities:

• Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services.
• Take overall responsibility for investigating and resolving system downtime affecting the channels and payment applications.
• Provide technical support in identifying, investigating, and resolving transaction-related issues.
• Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
• Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue.
• Work closely with the Operations team to suggest and recommend new initiatives that could Improve customers’ experience with the usage of our mobile application and payment system.
• Track issues and work with component teams for timely resolution of downtimes on any of the payments.
• Analyze and interpret application logs and traces in other to identify failures and resolve the identified issues.
• Taking up technical engagement with payment service providers.

Qualification:

• A minimum of a Bachelor’s degree in Computer Science, Engineering, or any related field, or equivalent experience is required.
• At least three (3) years of related experience are required.
• Advanced knowledge of different payment systems, especially Biller (VAS) transactions, and funds transfer systems.
• Good understanding of local transfers (Interbank/Intrabank) and VAS transaction process flow.
• Good knowledge of payment system integration.
• Advanced proficiency in problem-solving, ability to investigate and address application issues.
• Technically skilled to manage and support digital payment solutions and banking applications.
• An added advantage is the effective use of database querying languages and tools to develop queries/reports and analyze business process data.
• Experienced in managing and supporting payment (fund transfers and VAS) transaction processing systems.