Brand Community Manager at Apex Network Limited

Community Manager responsibilities are:

• Ensure that communication and social media campaigns align with marketing strategies
• Provide engaging content in a variety of forms, such as text, image, and video, for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in community building and brand awareness boosting events.
• Ensure brand consistency by communicating with Marketing, PR, and Communications teams.
• Liaise with Development and Sales departments to keep up-to-date on new features and products
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay informed on trends in digital technology.

Community Manager requirements are:

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events)
• Excellent verbal communication and writing skills
• Hands on experience with brand management through social media
• Monitor website traffic and customer engagement through metrics, and be able to interpret those metrics.
• Knowledge of online channels of marketing and marketing practices
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field