Banking Officer – Senior Banking Officer at Ecobank Nigeria

Job Profile

• Execute day-to-day operations functions with accuracy to deliver a timely end of day.
• Manage back office or front office functions within banking services.
• Execute day-to-day functions within your area of banking expertise with accuracy to deliver accurate and timely output.
• Enlighten internal and external customers on requirements per time and function while staying focused on the overall goal.
• Manage Operations, Risk or Sales with ease.
• Drive improved customer experience and perception across board.

Job Context

• Provide leadership, support, and direction at the unit level to ensure prompt and excellent service to customers.
• Ensure compliance with policies and procedures and guide against fraud and irregularities.
• Cross sell products and ensure the customer’s onboarding experience is seamless.
• Ensure internal and external customers are attended to promptly while protecting the integrity of the banking process.
• Drive attainment of budget figures and other non-numeric goals.

Key Responsibilities

• Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
• Supervise all activities and ensure internal and external requests are handled promptly, professionally, and with utmost care and confidentiality.
• Ensure all requests are properly documented and delivered in line with the Service Level Agreements (SLA).
• Maintain a good knowledge of the bank’s products and services, processes and regulations and respond to enquiries on same, and other matters as they may arise.
• Enlighten customers on new services, products promotions and cross-sell them.
• Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.
• Build on existing standards and create new standards as may be required.
• Drive the acquisition of new customers and retention of existing customers.
• Drive an increase in average revenue per customer via innovation

Requirements

Experience & Qualifications

• First Degree in any discipline (1st or 2nd class only)
• Specialized Knowledge: 4 -10 years’ experience in any field of banking.
• Knowledge of Microsoft Office and digitally Savvy

Skills, Capabilities & Personal Attributes

• Written and verbal communication skills.
• Time-management skills.
• Teamwork skills
• Good Analytics & Problem-solving skills
• Results oriented and driven.
• Leadership skills.