Admin / Customer Service Officer at Lavita Group

Location: Island, Lagos

Job Brief

• We are looking for a Customer-oriented Service Officer who will act as a liaison, provide answer to customers enquiry questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls.
• Input accurate data on the spreadheet.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 3 - 5 years proven customer support experience, Customer Service Officer and Data Entry.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be computer savvy. Excel skills is a must.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N50,000 - N80,000 monthly