Accountability Manager at Action Against Hunger | ACF-International

Key responsibilities:

• Supervise the implementation of Accountability to Affected Population (AAP) initiatives and corrective measures based on community engagement;
• Support the design of an accountability database, incorporating feedback and complaints mechanism (FCM) and safeguarding, to facilitate improved data collection and analysis;
• Collaborate with country management, human resources, and safety/security personnel to implement a risk management plan;
• Promote the adoption of FCM guidelines across all mission bases;
• Train staff and stakeholders on accountability measures and guidelines, ensuring compliance with ACF's strategy and standards;
• Oversee operational and management aspects of accountability efforts, including work planning, monitoring, evaluation, and learning;
• Ensure timely handling of complaints through the Feedback and Complaints Response Mechanism (FCRM) and provide feedback to complainants;
• Collaborate with MEAL HoD to incorporate accountability data into program proposals and reporting;
• Support to design accountability frameworks for program life cycles, ensuring alignment with ACF's accountability pillars;
• Develop and modify accountability communications materials, providing training and support to partners and local organizations;
• Facilitate client involvement in interpreting feedback data and planning programmatic actions;
• Conduct mid-year reflection sessions to measure program improvement based on beneficiaries’ feedback;
• Implement and report on reviews, evaluations, and assessments, tracking accountability KPIs;
• Provide on-the-job training and development plans to enhance technical capacity and knowledge exchange within the mission accountability teams;
• Address staff performance issues in collaboration with MEAL HoD and Human Resources;
• Document lessons learned and best practices related to accountability and share with internal stakeholders.

Position Requirements:

• Minimum of Bachelor’s degree in Economics, Social Science, Business, Administration, Statistics, Demography or related subject, with previous experience working in humanitarian projects;
• A Minimum of 5 years in Humanitarian accountability related work experience;
• Fluency in English (both written and spoken skills), Hausa will be an edge;
• Strong management, coordination, and conflict resolution skills;
• Technical advisory expertise in accountability, monitoring, and results management;
• Proficient in handling investigations and conflict situations;
• Excellent written and spoken English, adept at clear report writing;
• Advanced knowledge of international humanitarian guidelines and donor standards;
• Ability to work effectively in diverse, multicultural environments;
• Strong ability to work independently and under pressure;
• Diplomacy, interpersonal skills, and strategic focus;
• Willingness to travel to remote field sites in insecure contexts.