Systems Manager / IT Manager at Lilygate Hotels

Reports To: General Manager / Finance Manager

Position Summary

• As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.
• Additionally responsible for Information Technology issues, products, and services at the property.
• Provides user training and support of all property/site systems, network enhancements, hardware and software support.
• Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

Duties and Responsibilities

• A warm personality, attentive and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day to day support.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
• Monitors and maintains proper inventory of hardware and software license.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by the management.

Prerequisites

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.

Education:

• Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
• Experience with these Hospitality related applications and or systems (PMS (Opera and Micros), POS, Key card, PBX, Voice mail).

Experience:

• A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.