Client Service Director at Zenera Consulting

CS 02

Overall Purpose of Job
Primary Client interface, providing Client Relationship Management advisory and executing relevant strategies to enhance clients’ businesses.

Key Job Responsibilities

• Generally responsible for Zenera’s client satisfaction by maintaining strong relationships with clients, service providers and contractors to maximise value creation
• Champion the development of image building/management strategies and programmes, providing needed support to clients
• Develop client communications plans, manage events and programmes with budgets based on client needs justifiable vis-à-vis revenues and profits
• Develop relationships with key media to secure and grow media coverage both online and offline
• Develop strategies to deepen ‘pocket share’ of existing clients through relationship building, new initiatives and other relevant activities
• Manage key relationships with stakeholder groups including clients, employees, external parties
• Work closely with clients to develop and implement effective communications strategies, goals and objectives that create adequate awareness about product/service propositions and brands
• Creating and maintaining a group-wide communication strategy for external communications
• Supporting Zenera’s clients with the implementation and monitoring of corporate and product communications and brand management activities/programmes
• Managing the implementation of e-communication strategies, new media approach and applications for external and internal clients
• Writing and editing news reports, press releases and other forms of internal and external communications
• Managing media relationships relevant to clients’ activities and proactively nurture relationships to add value

Person Specifications:

• A good 1st degree, Master’s degree will be a very added advantage
• 9-12 years cognate work experience out of which 7 years must be in Client Service or Client Relationship Management

Required Competences

• Excellent Communication Skills (Oral and written)
• Business Development
• Strong Customer and Relationship Management skills
• Solutions Consulting skills