JOB PURPOSE
- This role will support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement. The role holder will also lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.
KEY ACCOUNTABILITIES
Process/Policy Compliance
- Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs (Key Performance Indicators).
- Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO (Operating Country).
- Constantly engage with the Technology Functions (Networks & IT at Group and OpCos) to align the processes and closure of all open issues
Improvement projects
- Identify and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
Regulatory QoS (Quality of Service) interface management to ensure that all regulatory parameters are effectively tracked.
- Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
- Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
- Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator.
- Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
- Ensure effective implementation of Adherence to Regulatory QoS standards and requirements,
Effective interface with Internal Assurance (IA) group team for close looping.
- Effective engagement with the IA group team to define audit and gap areas.
- Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
- Effective implementation of the learning’s tracker and close looping for the OPCO
- Ensuring all the audit observations of the OpCo’s are effectively close looped.
- Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
- Ensuring technology gaps are identified and shared with relevant stakeholders for implementation.
- Interface with Networks and Information Technology for audits and closure of issues.
Desired Skills and Experience