Manager - Special Projects at 9Mobile

Job Summary   

Manage vendors, contract execution and strategic projects; ensure vendors deliver all contractual obligations and commitments based on agreements in line with operational service level agreements (SLAs) and management of operational expenditure within budgetary provisions.   
       
Principal Functions       

• Monitor vendor performance against evaluation criteria defined within contracts.
• Oversee Etisalat contracts SOWs/ SLAs and design documents, evaluate/monitor vendors' compliance to contracts.
• Manage and analyze RFP technical evaluation in vendor selection process to achieve optimum technical capability as a key vendor selection criterion.
• Manage and evaluate vendor invoices credibly to align with contract/ service availability and quality
• Manage operational expenditure and monitor spend within approved budget.
• Manage strategic operational projects such as conducting financial analysis that compares the benefits and risks of budding Etisalat business decisions.
• Ensure vendors provide service and support as outlined in the EOT contract terms in order to achieve performance and Etisalat strategic goals.
• Collaborate with key vendor leadership personnel to provide continuous process improvement.
• Provide feedback on contracts loopholes and participate in the negotiation of new contracts and changes to existing contracts.
• Escalate major vendor issues to the Director, Network Operations for resolution.
• Maintain a strong relationship between vendors and Etisalat related stakeholders to ensure goal alignment, flexibility and productivity of the vendor
• Mange the vendors to deliver on job training (OJT) to enhance Etisalat teams competencies.

Educational Requirements   

• First degree in Communication/Arts/Engineering or any relevant discipline.

Experience, Skills & Competencies

• Six (6) to Eight (8) years' work experience with at least two (2) in a in a role that involves management of OPEX expenditure, budget, contracts and vendors.
• Business Application Knowledge
• Service Continuity Management, Monitoring and Control
• Project Management
• Contract Management
• Change Management
• Communication
• Problem solving
• Leadership and People Management
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus