Service Supervisor at Cummins Inc.

Ref: 09/006
Location: Nationwide

Responsibilities

•     Ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers.
•     Effective coordination/supervision of all Service Personnel and teams, to ensure all Service and Customer requirements are met
•     Regular (daily, weekly & monthly) reviews of team performance with Engineers and Technicians ,to ensure performance targets are being net
•     In conjunction with the Quickserve Champion lead the implantation and ongoing performance improvement of the Quickserve Process within Mining operations and our customers
•     Accurate and timely completion of Service Documentation, meeting Minimum Claims Documentation Requirements (MCDR).
•     Provides Technical Support to all relevant staff, customers and dealers as required in conjunction with Field Controller
•     Work to ensure team objectives are met and look for ways to further streamline policies, procedures, and ultimately increase the level of quality and customer service produced by the group.

Requirements

•     OND/HND/B.Sc in Mechanical/Electrical Electronics Engineering.
•     Management qualifications or experience essential.

Experience/Skills:

•     Minimum of 5 years service experience.
•     Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
•     Experience of Cummins engines or generators is essential.
•     Proven Man-management skills.
•     Ability to work under pressure and meet tight deadlines.